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Return Policy

Refunds and Exchanges

RETURNS: 

All items that are custom made / made to order are final sale (this includes all items, Except for the baskets) - If you are unsure about a fabric, swatches are encouraged.

All purchases of sales items are final. No returns or exchanges will be honored for sale items.

SWATCHES:  When requesting a fabric swatch, please make sure to identify the correct fabric that you would like us to send. You can request this by e-mailing us hello@balukudesign.com

EXCHANGES:
Exchanges are gladly accepted. Within 7 days of receiving your order please. No exchanges on custom orders. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

CANCELLATION REQUESTS:
We do NOT accept "Cancellation Requests", please be sure about your order before purchasing and please be sure your order is correct before submitting. 

**If you are completely unsatisfied with your purchase, please e-mail us hello@balukudesign.com and we will do everything possible to make it right. Exchanges are always welcome (within 7 days please!).

No refunds or exchanges for Custom items, and no refunds for Made to Order items.

CUSTOM ORDERS require full payment and are non-refundable.
We will start to process your refund or exchange ONLY AFTER we have received the unused item(s) in its original packaging.

RETURN ADDRESS:

Baluku Design 
2658 Griffith Park Blvd #350
Los Angeles, CA 90039

SHIPPING
You will be responsible for all shipping fees. Initial shipping costs will be subtracted from refund total. Return shipping costs are buyers responsibility.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional policies and FAQs

All pieces are created by hand and are made to order. And the production time is about 1-2 weeks. (Except for the baskets).
Actual colors may vary from those shown due to the nature of photographing and monitor color settings.
If you have a special request and would like to make a CUSTOM ORDER, we are ready for the challenge! Feel free to contact us hello@balukudesign.com and we can discuss the details.